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From 17 August 2020 students are not able to load printing money via the User Administration site as student accounts has been closed.

You will be able to buy quotas online. See instructions on how to Pay via SnapScan.

Load Printing Money

  • Access the User Administration site.
  • Click "Sign on" and enter your username and password when prompted.
  • Choose Load Printing Money from Student Account.

Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation.

View Printing Balances

  • Access the User Administration site.
  • Click "Sign on" and enter your username and password when prompted.
  • Choose View Printing Balances.
  • Available balance shows the amount that is actually available for printing.
  • Reserved balance shows the amount currently reserved by a printer. When you release a document for printing the printer reserves all money balances until the document has finished printing. If for some reason the printing does not finish the balance might stay reserved for some time during which time you might not be able to print, resulting in printer fault a message "Credits too low". Eventually the printer should release the credits again after which you should be able to print, if not, contact IT service support. to release your Reserved balance.

View Pending Print Jobs/Transactions

  • To View the print jobs what you have sent to the Safecom print server but have NOT printed yet, select the Documents link.
  • To View your print transactions, select the Transactions link; this shows the date, time and total cost of each job.
  • To Delete pending print jobs, select the Documents link. Mark the requested print job/s you want to delete by clicking on the box to the left of each job, then click on the Delete button near the top right portion of the screen. Select OK when prompted and the job will be deleted instantly. Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted.


How do I print?

  1. Select the print function from your application. Note: The default setting on the print server is double-sided (duplex) and in Black & White. For Colour print the user needs to change printer option from gray scale to Colour.'
  2. Select the correct printer from the list of printers, e.g,: i) STB_PRINT_Q01 on (Stellenbosch campus students); OR TYG_PRINT_Q05 on (Tygerbergcampus students)
  3. Ensure the proper print options (double-sided or one-sided) are selected for your print job. (The default setting on print server is double-sided).
  4. Press the "Print" or "OK" button etc to send your print job to the campus print server.
  5. Wait for a pop-up message that will notify you that your print job has been processed on the server for printing later.
  6. Go to the nearest library SAFECOM printer and swipe your SU Student Card to print your document.

How to print ONE sided

  1. Select Print
  2. Click on Properties (Top left corner of the print box)
  3. Click Finishing
  4. Untick: Print both sides
  5. Select OK
  6. Select OK

How to print in COLOR

  1. Select Print
  2. Click on Properties (Top left corner of the print box)'
  3. Under the 'Color tab', untick Grey scale option

Printing costs?

The University's Printing fees may change though out the year. It is updated and available on the University's IT Service catalogue.

Printing problems?

  • If you experience a problem to print a online document, Download and Save the document which you want to print on your own sunstorage network space or to your Flashdisk, and Open from the Saved location and click the Print option.
  • ALWAYS do a Print, Preview (and check for any Page-breaks which can resulted in blank print pages) before you press Print.