Difference between revisions of "Printing"

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  '''[[Student Help|< Back to the student help page >]]'''
 
  '''[[Student Help|< Back to the student help page >]]'''
 
</center>
 
</center>
 
  
 
<font size=4>
 
<font size=4>
;How do I print?</font>
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;Load Printing Money'''</font>
1. Select the correct printer from the list of printers:  
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<font size=4; color=red>'''NOTICE: CLOSING OF PRINTER QUOTAS!'''</font>
*STB_PRINT_Q01 on stbsc01.stb.sun.ac.za (Stellenbosch campus students)
 
*TYG_PRINT_Q05 on stbsc01.stb.sun.ac.za (Tygerbergcampus students)
 
2. The default setting on print server is double-sided(duplex) and in Black & White. Ensure the proper print options (e.g.one-sided) are selected for your print job, if one-side print is needed.
 
3. Go to ANY Secure pull printer in the library to release your print job/s.
 
  
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<font color=red>As from '''Monday 17 August 2020''' students will not be able to load quotas from their student accounts for printing.
  
----
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You can buy quotas [https://web-apps.sun.ac.za/student-fees-pay/#/home '''online'''] or via [https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/overview '''SnapScan''']. Instructions to pay via SnapScan can be found [https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/how-to '''here'''].</font>
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Students are required to access the [https://www.sun.ac.za/useradm '''User Administration'''] site to manage their printing account:
  
<font size=4>
 
;Load your print credits</font>
 
<font color=red>*Notice: From Thursday 15 August 2019 students will not be able to load quotas from their student accounts for printing, laundry and meals.</font>[http://www.sun.ac.za/english/Lists/notices/DispForm.aspx?ID=1440&RootFolder=%2Fenglish%2FLists%2Fnotices&Source=http%3A%2F%2Fwww%2Esun%2Eac%2Eza%2Fenglish%2FPages%2Fdefault%2Easpx *''see more >'']</font>
 
 
<font size=2>
 
<font size=2>
* Access the [https://www.sun.ac.za/useradm '''User Administration site'''].
+
* Click "Sign on" and enter your '''username''' and '''password''' when prompted.
* Click "Sign on" and then enter your '''username''' and '''password''' when prompted.
+
* Choose '''Load Printing Money from Student Account'''.  
* Choose '''Load Printing Money from Student Account'''. (''Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation'').
 
  
*Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation.'''
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 +
<font color=red>''Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation''.
 
</font>
 
</font>
  
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<font size=4>
 
<font size=4>
;View your available print credits</font>
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;View Printing Balances
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<font size=3>
 +
Students are required to access the [https://www.sun.ac.za/useradm '''User Administration'''] site to manage their printing account:
 +
 
 
<font size=2>
 
<font size=2>
* Access the [https://www.sun.ac.za/useradm '''User Administration site'''].
+
* Click "Sign on" and enter your '''username''' and '''password''' when prompted.
* Click "Sign on" and then enter your '''username''' and '''password''' when prompted.
+
* Choose '''View Printing Balances'''.
* Choose '''View Printing Balance'''.
+
* '''Available''' balance shows the amount that is actually available for printing.
* The '''Available''' balance shows the amount that is actually available for printing.  
+
* '''Reserved''' balance shows the amount currently reserved by a printer. When you release a document for printing the printer reserves all money balances until the document has finished printing. If for some reason the printing does not finish the balance might stay '''reserved''' for some time during which time you might not be able to print, resulting in printer fault a message "Credits too low". Eventually the printer should release the credits again after which you should be able to print, if not, contact [http://www0.sun.ac.za/itservices/useradm/passwords.htm IT service support.] to release your '''Reserved''' balance.</font>
 
 
*Note: The '''Reserved''' balance shows the amount currently reserved by a printer. When you release a document for printing the printer reserves all credits until the document has finished printing. If for some reason the printing does not finish the credits might stay reserved for some time during which time you might not be able to print. Eventually the printer should release the credits again after which you should be able to print.</font>
 
  
  
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<font size=4>
 
<font size=4>
;View your pending print jobs or printing transactions online
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;View Pending Print Jobs/Transactions
 
  '''http://stbprint.stb.sun.ac.za/safecom'''</font>
 
  '''http://stbprint.stb.sun.ac.za/safecom'''</font>
  
 
<font size=2.5>
 
<font size=2.5>
;Instructions:
 
 
<font size=2>
 
<font size=2>
#'''To view your print transactions''' select the ''Transactions'' link; this shows the date, time and total cost of each job.
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* To '''View the print jobs''' what you have sent to the Safecom print server but have NOT printed yet, select the ''Documents'' link.
#'''To delete your print job/s''' select the ''Documents'' link. Mark the printing job/s you want to delete by clicking on the box to the left of each job, then click on the ''Delete'' button near the top right portion of the screen. Select ''OK'' when prompted and the job will be deleted instantly. ''(Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted).''</font>
+
* To '''View your print transactions''', select the ''Transactions'' link; this shows the date, time and total cost of each job.
 +
* To '''Delete pending print jobs''', select the ''Documents'' link. Mark the requested print job/s you want to delete by clicking on the box to the left of each job, then click on the ''Delete'' button near the top right portion of the screen. Select ''OK'' when prompted and the job will be deleted instantly. '' '''Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted.'' '''</font>
  
  
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<font size=4>
 
<font size=4>
'''Printing tips!'''
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'''PRINTING TIPS!'''
 
</font>
 
</font>
  
 
<font size=3>
 
<font size=3>
'''How to print?'''</font>
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'''How do I print?'''</font>
 
<font size=2>
 
<font size=2>
#Select the print function from your application.
+
#Select the print function from your application. ''Note: The default setting on the print server is double-sided (duplex) and in Black & White. For Colour print the user needs to change printer option from gray scale to Colour.'''
 +
#Select the correct printer from the list of printers, e.g,: i) '''STB_PRINT_Q01 on stbsc01.stb.sun.ac.za''' (Stellenbosch campus students); OR '''TYG_PRINT_Q05 on stbsc01.stb.sun.ac.za''' (Tygerbergcampus students)
 
#Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''  
 
#Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''  
 
#Press the "Print" or "OK" button etc to send your print job to the campus print server.
 
#Press the "Print" or "OK" button etc to send your print job to the campus print server.
 
#Wait for a pop-up message that will notify you that your print job has been processed on the server for printing later.
 
#Wait for a pop-up message that will notify you that your print job has been processed on the server for printing later.
 
#Go to the nearest library SAFECOM printer and swipe your SU Student Card to '''print''' your document.</font>
 
#Go to the nearest library SAFECOM printer and swipe your SU Student Card to '''print''' your document.</font>
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<font size=3>
 
<font size=3>
'''How to print on ONE side'''</font>
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'''How to print ONE sided'''</font>
 
<font size=2>
 
<font size=2>
 
#Select '''Print'''
 
#Select '''Print'''
 
#Click on '''Properties'''  ''(Top left corner of the print box)''
 
#Click on '''Properties'''  ''(Top left corner of the print box)''
 
#Click '''Finishing'''
 
#Click '''Finishing'''
#Un-check: '''Print both sides'''
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#Untick: '''Print both sides'''
 
#Select '''OK'''
 
#Select '''OK'''
 
#Select '''OK'''</font>
 
#Select '''OK'''</font>
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<font size=3>
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#Select '''Print'''
 
#Select '''Print'''
 
#Click on '''Properties'''  ''(Top left corner of the print box)'
 
#Click on '''Properties'''  ''(Top left corner of the print box)'
#Under the 'Color tab, untick ''Grey scale'' option
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#Under the 'Color tab', untick ''Grey scale'' option
 +
 
  
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<font size=3>
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'''Printing costs?'''</font>
  
 +
The University's '''Printing fees''' may change though out the year. It is updated and available on [http://www0.sun.ac.za/itservices/usersupport/safecom.htm the '''University's IT Service catalogue'''].</font>
 
<font size=3>
 
<font size=3>
 +
 +
 
'''Printing problems?'''</font>
 
'''Printing problems?'''</font>
 
<font size=2>
 
<font size=2>
 
*If you experience a problem to print a online document, '''Download''' and '''Save''' the document which you want to print on your '''own sunstorage network space''' or to your ''Flashdisk'', and Open from the Saved location and click the '''Print''' option.
 
*If you experience a problem to print a online document, '''Download''' and '''Save''' the document which you want to print on your '''own sunstorage network space''' or to your ''Flashdisk'', and Open from the Saved location and click the '''Print''' option.
 
*ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
 
*ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
 
 
<font size=3>
 
'''Printing costs?'''</font>
 
 
The University's '''Printing fees''' may change though out the year. It is updated and available on [http://www0.sun.ac.za/itservices/usersupport/safecom.htm the '''University's IT Service catalogue'''].</font>
 

Latest revision as of 10:05, 9 September 2020

< Back to the student help page >

Load Printing Money

NOTICE: CLOSING OF PRINTER QUOTAS!

As from Monday 17 August 2020 students will not be able to load quotas from their student accounts for printing.

You can buy quotas online or via SnapScan. Instructions to pay via SnapScan can be found here.


Students are required to access the User Administration site to manage their printing account:

  • Click "Sign on" and enter your username and password when prompted.
  • Choose Load Printing Money from Student Account.


Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation.




View Printing Balances

Students are required to access the User Administration site to manage their printing account:

  • Click "Sign on" and enter your username and password when prompted.
  • Choose View Printing Balances.
  • Available balance shows the amount that is actually available for printing.
  • Reserved balance shows the amount currently reserved by a printer. When you release a document for printing the printer reserves all money balances until the document has finished printing. If for some reason the printing does not finish the balance might stay reserved for some time during which time you might not be able to print, resulting in printer fault a message "Credits too low". Eventually the printer should release the credits again after which you should be able to print, if not, contact IT service support. to release your Reserved balance.




View Pending Print Jobs/Transactions
http://stbprint.stb.sun.ac.za/safecom

  • To View the print jobs what you have sent to the Safecom print server but have NOT printed yet, select the Documents link.
  • To View your print transactions, select the Transactions link; this shows the date, time and total cost of each job.
  • To Delete pending print jobs, select the Documents link. Mark the requested print job/s you want to delete by clicking on the box to the left of each job, then click on the Delete button near the top right portion of the screen. Select OK when prompted and the job will be deleted instantly. Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted.




PRINTING TIPS!

How do I print?

  1. Select the print function from your application. Note: The default setting on the print server is double-sided (duplex) and in Black & White. For Colour print the user needs to change printer option from gray scale to Colour.'
  2. Select the correct printer from the list of printers, e.g,: i) STB_PRINT_Q01 on stbsc01.stb.sun.ac.za (Stellenbosch campus students); OR TYG_PRINT_Q05 on stbsc01.stb.sun.ac.za (Tygerbergcampus students)
  3. Ensure the proper print options (double-sided or one-sided) are selected for your print job. (The default setting on print server is double-sided).
  4. Press the "Print" or "OK" button etc to send your print job to the campus print server.
  5. Wait for a pop-up message that will notify you that your print job has been processed on the server for printing later.
  6. Go to the nearest library SAFECOM printer and swipe your SU Student Card to print your document.


How to print ONE sided

  1. Select Print
  2. Click on Properties (Top left corner of the print box)
  3. Click Finishing
  4. Untick: Print both sides
  5. Select OK
  6. Select OK


How to print in COLOR

  1. Select Print
  2. Click on Properties (Top left corner of the print box)'
  3. Under the 'Color tab', untick Grey scale option


Printing costs?

The University's Printing fees may change though out the year. It is updated and available on the University's IT Service catalogue.


Printing problems?

  • If you experience a problem to print a online document, Download and Save the document which you want to print on your own sunstorage network space or to your Flashdisk, and Open from the Saved location and click the Print option.
  • ALWAYS do a Print, Preview (and check for any Page-breaks which can resulted in blank print pages) before you press Print.