Difference between revisions of "Printing"

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  '''[[Student Help|Back to the student help page]]'''
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  '''[[Student Help|< Back to the student help page >]]'''
 
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</center>
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;Load Printing Money'''</font>
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<font size=4; color=red>'''NOTICE: CLOSING OF PRINTER QUOTAS!'''</font>
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<font color=red>As from '''Monday 17 August 2020''' students will not be able to load quotas from their student accounts for printing.
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You can buy quotas [https://web-apps.sun.ac.za/student-fees-pay/#/home '''online'''] or via [https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/overview '''SnapScan''']. Instructions to pay via SnapScan can be found [https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/how-to '''here'''].</font>
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<font size=3>
;View your print jobs
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Students are required to access the [https://www.sun.ac.za/useradm '''User Administration'''] site to manage their printing account:
'''http://stbprint.stb.sun.ac.za/safecom'''</font>
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<font size=2>
#'''To view your print transactions''' select the ''Transactions'' link; this shows the date, time and total cost of each job.
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* Click "Sign on" and enter your '''username''' and '''password''' when prompted.
#'''To delete your print job/s''' select the ''Documents'' link. Mark the printing job/s you want to delete by clicking on the box to the left of each job, then click on the ''Delete'' button near the top right portion of the screen. Select ''OK'' when prompted and the job will be deleted instantly.
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* Choose '''Load Printing Money from Student Account'''.  
#<font size=2 color="red">Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted.</font>
 
 
 
  
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<font color=red>''Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation''.
;Load/View print credits
 
'''http://www.sun.ac.za/useradm'''
 
 
</font>
 
</font>
<font size=2>
 
;Instructions:
 
#Click '''"Sign on"''' and then enter your student number and password when prompted.
 
#On the left is a list of different links; to add printing credits select the link '''Load printing money from student account'''. Select the amount to load onto your account from the drop-down list and then click the ''Load'' button on the right hand side of the screen.
 
#<font size=2 color="red">Note: Due to the problems with the printing systems during peak times requests will no longer be loaded directly. Instead your request will be submitted and loaded in the background and you will receive an e-mail when the request has been completed.</font>
 
#<font size=2>'''Outstanding Load Printing Money Requests''': Shows the requests you have submitted but are still being loaded or has encountered an error.
 
#All printing money not used by the end of the academic year will be refunded to your account.</font>
 
  
  
 
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;View Printing Balances
 
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<font size=3>
'''Printing cost'''
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Students are required to access the [https://www.sun.ac.za/useradm '''User Administration'''] site to manage their printing account:
</font>
 
<font size=2>
 
Fees may change though out the year. It is updated and available on '''[http://www0.sun.ac.za/itservices/usersupport/safecom.htm SU IT Service catalogue]'''.
 
</font>
 
  
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<font size=2>
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* Click "Sign on" and enter your '''username''' and '''password''' when prompted.
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* Choose '''View Printing Balances'''.
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* '''Available''' balance shows the amount that is actually available for printing.
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* '''Reserved''' balance shows the amount currently reserved by a printer. When you release a document for printing the printer reserves all money balances until the document has finished printing. If for some reason the printing does not finish the balance might stay '''reserved''' for some time during which time you might not be able to print, resulting in printer fault a message "Credits too low". Eventually the printer should release the credits again after which you should be able to print, if not, contact [http://www0.sun.ac.za/itservices/useradm/passwords.htm IT service support.] to release your '''Reserved''' balance.</font>
  
  
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;<big>Printing tips</big></font>
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;View Pending Print Jobs/Transactions
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'''http://stbprint.stb.sun.ac.za/safecom'''</font>
  
'''Save documents before print'''
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<font size=2>
 
<font size=2>
*Save documents which you want to print from WEBSTUDIES on your '''own sunstorage network space''' or to your ''Flashdisk'', and Open from Saved location and click the Print option.
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* To '''View the print jobs''' what you have sent to the Safecom print server but have NOT printed yet, select the ''Documents'' link.
*ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
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* To '''View your print transactions''', select the ''Transactions'' link; this shows the date, time and total cost of each job.
*DO NOT send a large PDF document in one batch to the print server, split it up and print in batches.
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* To '''Delete pending print jobs''', select the ''Documents'' link. Mark the requested print job/s you want to delete by clicking on the box to the left of each job, then click on the ''Delete'' button near the top right portion of the screen. Select ''OK'' when prompted and the job will be deleted instantly. '' '''Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted.'' '''</font>
*Documents can ONLY be deleted from the print server BEFORE you go to an actual printer and swiping your card to affect the print.</font>
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'''How to print'''
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<font size=4>
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'''PRINTING TIPS!'''
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</font>
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'''How do I print?'''</font>
 
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<font size=2>
#Select the print function from your application.
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#Select the print function from your application. ''Note: The default setting on the print server is double-sided (duplex) and in Black & White. For Colour print the user needs to change printer option from gray scale to Colour.'''
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#Select the correct printer from the list of printers, e.g,: i) '''STB_PRINT_Q01 on stbsc01.stb.sun.ac.za''' (Stellenbosch campus students); OR '''TYG_PRINT_Q05 on stbsc01.stb.sun.ac.za''' (Tygerbergcampus students)
 
#Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''  
 
#Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''  
 
#Press the "Print" or "OK" button etc to send your print job to the campus print server.
 
#Press the "Print" or "OK" button etc to send your print job to the campus print server.
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#Go to the nearest library SAFECOM printer and swipe your SU Student Card to '''print''' your document.</font>
 
#Go to the nearest library SAFECOM printer and swipe your SU Student Card to '''print''' your document.</font>
  
'''How to print on ONE side'''
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'''How to print ONE sided'''</font>
 
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#Select '''Print'''
 
#Select '''Print'''
 
#Click on '''Properties'''  ''(Top left corner of the print box)''
 
#Click on '''Properties'''  ''(Top left corner of the print box)''
 
#Click '''Finishing'''
 
#Click '''Finishing'''
#Un-check: '''Print both sides'''
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#Untick: '''Print both sides'''
 
#Select '''OK'''
 
#Select '''OK'''
 
#Select '''OK'''</font>
 
#Select '''OK'''</font>
  
  
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'''How to print in COLOR'''</font>
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#Select '''Print'''
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#Click on '''Properties'''  ''(Top left corner of the print box)'
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#Under the 'Color tab', untick ''Grey scale'' option
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<font size=3>
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'''Printing costs?'''</font>
  
<font size=3>'''What is SafeCom?'''</font>
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The University's '''Printing fees''' may change though out the year. It is updated and available on [http://www0.sun.ac.za/itservices/usersupport/safecom.htm the '''University's IT Service catalogue'''].</font>
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<font size=3>
  
<font size=2>SafeCom is a central printer server to which print jobs are sent and then printed by swiping your card at any Safecom printer on campus, if you have enough print credits.</font>
 
  
<font size=2>;How to apply for a Safecom print account
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'''Printing problems?'''</font>
*Only network registered students and staff members of Stellenbosch University may have a Safecom printing account.
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<font size=2>
*SU Staff members or visiting academics Safecom printing accounts are normally managed by the departmental secretary you are affiliated with.
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*If you experience a problem to print a online document, '''Download''' and '''Save''' the document which you want to print on your '''own sunstorage network space''' or to your ''Flashdisk'', and Open from the Saved location and click the '''Print''' option.
*Click on the Stellenbosch University logo at the top left to browse this wiki and find your departments contact details.
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*ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
*Also see: http://www0.sun.ac.za/itservices/usersupport/safecom.htm</font>
 

Latest revision as of 10:05, 9 September 2020

< Back to the student help page >

Load Printing Money

NOTICE: CLOSING OF PRINTER QUOTAS!

As from Monday 17 August 2020 students will not be able to load quotas from their student accounts for printing.

You can buy quotas online or via SnapScan. Instructions to pay via SnapScan can be found here.


Students are required to access the User Administration site to manage their printing account:

  • Click "Sign on" and enter your username and password when prompted.
  • Choose Load Printing Money from Student Account.


Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation.




View Printing Balances

Students are required to access the User Administration site to manage their printing account:

  • Click "Sign on" and enter your username and password when prompted.
  • Choose View Printing Balances.
  • Available balance shows the amount that is actually available for printing.
  • Reserved balance shows the amount currently reserved by a printer. When you release a document for printing the printer reserves all money balances until the document has finished printing. If for some reason the printing does not finish the balance might stay reserved for some time during which time you might not be able to print, resulting in printer fault a message "Credits too low". Eventually the printer should release the credits again after which you should be able to print, if not, contact IT service support. to release your Reserved balance.




View Pending Print Jobs/Transactions
http://stbprint.stb.sun.ac.za/safecom

  • To View the print jobs what you have sent to the Safecom print server but have NOT printed yet, select the Documents link.
  • To View your print transactions, select the Transactions link; this shows the date, time and total cost of each job.
  • To Delete pending print jobs, select the Documents link. Mark the requested print job/s you want to delete by clicking on the box to the left of each job, then click on the Delete button near the top right portion of the screen. Select OK when prompted and the job will be deleted instantly. Note: You can only delete jobs that are not currently being printed; jobs in the process of being printed cannot be deleted.




PRINTING TIPS!

How do I print?

  1. Select the print function from your application. Note: The default setting on the print server is double-sided (duplex) and in Black & White. For Colour print the user needs to change printer option from gray scale to Colour.'
  2. Select the correct printer from the list of printers, e.g,: i) STB_PRINT_Q01 on stbsc01.stb.sun.ac.za (Stellenbosch campus students); OR TYG_PRINT_Q05 on stbsc01.stb.sun.ac.za (Tygerbergcampus students)
  3. Ensure the proper print options (double-sided or one-sided) are selected for your print job. (The default setting on print server is double-sided).
  4. Press the "Print" or "OK" button etc to send your print job to the campus print server.
  5. Wait for a pop-up message that will notify you that your print job has been processed on the server for printing later.
  6. Go to the nearest library SAFECOM printer and swipe your SU Student Card to print your document.


How to print ONE sided

  1. Select Print
  2. Click on Properties (Top left corner of the print box)
  3. Click Finishing
  4. Untick: Print both sides
  5. Select OK
  6. Select OK


How to print in COLOR

  1. Select Print
  2. Click on Properties (Top left corner of the print box)'
  3. Under the 'Color tab', untick Grey scale option


Printing costs?

The University's Printing fees may change though out the year. It is updated and available on the University's IT Service catalogue.


Printing problems?

  • If you experience a problem to print a online document, Download and Save the document which you want to print on your own sunstorage network space or to your Flashdisk, and Open from the Saved location and click the Print option.
  • ALWAYS do a Print, Preview (and check for any Page-breaks which can resulted in blank print pages) before you press Print.