Difference between revisions of "Password"
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# If your password doesn't work anymore, visit the same page http://www.sun.ac.za/useradm and select the '''Forgot password''' link. Enter your US number and ID number to continue. (Please note you can only reset your password yourself if you have previously provided your ''password reset questions and answers''). | # If your password doesn't work anymore, visit the same page http://www.sun.ac.za/useradm and select the '''Forgot password''' link. Enter your US number and ID number to continue. (Please note you can only reset your password yourself if you have previously provided your ''password reset questions and answers''). | ||
| − | # Password reset '''via SMS''' is now available on http://my.sun.ac.za or http://www.mymaties.com and select the '''Forgot password''' link. (Please note that it will only work with pre-registered primary cell phone numbers on the Universities system. That means you can only use the cell phone number that is registered as your primary cell phone number on the universities systems and no other. The option will not be available if your primary cell phone number is empty and won’t send an SMS if the number does not correspond with the registered number). | + | # Password reset '''via SMS''' is now available on http://my.sun.ac.za or http://www.mymaties.com and select the '''Forgot password''' link. (Please note that it will only work with pre-registered primary cell phone numbers on the Universities system. That means you can only use the cell phone number that is registered as your primary cell phone number on the universities systems and no other. The option will not be available if your primary cell phone number is empty and won’t send an SMS if the cell phone number does not correspond with the registered number). |
Revision as of 10:47, 11 January 2012
To change your password please go to: http://www.sun.ac.za/useradm
- Information
- If your password doesn't work anymore, visit the same page http://www.sun.ac.za/useradm and select the Forgot password link. Enter your US number and ID number to continue. (Please note you can only reset your password yourself if you have previously provided your password reset questions and answers).
- Password reset via SMS is now available on http://my.sun.ac.za or http://www.mymaties.com and select the Forgot password link. (Please note that it will only work with pre-registered primary cell phone numbers on the Universities system. That means you can only use the cell phone number that is registered as your primary cell phone number on the universities systems and no other. The option will not be available if your primary cell phone number is empty and won’t send an SMS if the cell phone number does not correspond with the registered number).
If either of above options doesn't work, contact IT at 021 808 4367 or send an email to portalhelp@sun.ac.za
