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| − | '''[[Student Help|< Back to the student help page >]]'''
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| − | ;How can I connect to the wifi, '''eduroam''', from my phone/laptop?'''</font>
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| − | '''Eduroam''' is safe and secure Wi-Fi network used for Internet access and is limited to Stellenbosch University registered students and staff.
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| − | ;Connect to Wi-Fi on campus</font>
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| − | 1. '''Register your device'''</font>
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| − | Device registration ensures that only student and staff devices connect to the network. It is essential for a device to receive a valid IP address to connect to the network. This is necessary to keep you and our University network safe. To register a device, you have to be registered as a student for the academic year and will need your username and password on hand.
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| − | For a detailed description about registering your device visit [https://servicedesk.sun.ac.za/kb/display/ITHUB/Wi-Fi+connectivity '''www.sun.ac.za/wifi'''], then select the guide that matches your device operating system, e.g. Android, Apple or Windows.
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| − | 2. '''Connect to eduRoam'''</font>
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| − | Once Step 1 (your device registration) is complete download the '''eduroam''' CAT appfrom your app store. You will use this to connect to the eduRoam Wi-Fi.
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| − | For a step-by-step guide on the process visit
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| − | [https://servicedesk.sun.ac.za/kb/display/ITHUB/Connecting+to+Eduroam '''Connecting to Eduroam'''], then select the guide that matches your device’s operating system, e.g. Android, Apple or Windows.</font>
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| − | ;Need help?</font>
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| − | * Log a request on [https://servicedesk.sun.ac.za/jira/plugins/servlet/theme/portals/category/4 '''servicedesk.sun.ac.za'''].
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| − | * Call the IT service desk on 021 808 4367
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| − | * Send an email to [mailto:student@sun.ac.za student@sun.ac.za]
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| − | '''How can I print via the wifi from my laptop?''':</font>
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| − | Download the script that you need to install on your laptop to be able to print to a Safecom Secure pull print printer.</font>
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| − | '''See the [https://dev.sun.ac.za/wiki/display/ITHUB/SafeCom <font size=4>Printer Setup guides for Safecom on MacOS, Ubuntu, MS Windows</font> ''']</big></font>
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| − | <font size=2>You can use this system from anywhere on campus, residences, MatiesWifi and SCN if you have the required printing credits and your laptop had been registered for MatiesWifi on the SU campus.</font>
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| − | <font size=2>''*Note: If your laptop is not registered for Wi-Fi access, see the '''Self-registration process for wifi access''' procedure above.''</font>
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| − | '''Important!''' For any help or assitance, go to [http://www.sun.ac.za/ithub '''IT HUB'''], Admin A (entrance from the Rooiplein, below the Admin-bridge), Stellenbosch campus; or go to [http://blogs.sun.ac.za/fhscua/ '''TYG IT'''], 1st floor, Clinical building, Tygerberg campus.''</font>
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| − | '''How can I load printing quota?''':</font>
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| − | '''See [http://wiki.lib.sun.ac.za/index.php/Printing <font size=4>How to manage your Printing account</font> '''</big>]</font>
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