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| − | '''[[Student Help|< Back to the student help page >]]'''
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| − | <<font size=4; font color=red>
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| − | ;View your available printing balance amount</font>
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| − | '''Log onto: https://stbprint.sun.ac.za/safecom/'''</font>
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| − | *Click on: '''Transactions'''
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| − | *Check balance, reserved credits, transactions, and print & copy history.
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| − | <font size=4>
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| − | ;Request printing credits via SUNStudent </font>
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| − | <font size=3>
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| − | '''Log onto SUNStudent: https://student.sun.ac.za'''</font>
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| − | # On the left side of the screen select: '''Requests'''</font>
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| − | # In the opened window, click on: '''All Requests'''</font> ''(*Note: Your previously raised '''print credits requests amount''' can be viewed in the top half of the '''All Requests''' screen)''.
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| − | # For a new print credits request, click on the button: '''Raise Request'''</font>
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| − | # In the pop-up window, click on: '''Printing Quota'''</font>
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| − | # On the '''General Request''' screen, select '''Printing Services'''</font> in the '''Request Category''' field.
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| − | # Enter an '''Amount''' for printing services and click on '''Upload & Submit'''</font>
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| − | # In the '''Documents''' screen that opens, click on: '''Save.'''
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| − | A successful service request for printing will reflect on your student account. </font>
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| − | <font size=2.5; font color=red>''IMPORTANT: If you cannot load credits from your student account, top up with prepaid printer credits via SnapScan''.</font>
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| − | <font size=4>
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| − | ;Top-up printing credits via SnapScan</font>
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| − | Snapscan is a mobile application that enables cashless payments.
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| − | *The '''SnapScan Prepaid''' feature offers students the ability to purchase prepaid services (printing credits, laundry quota or meals) and to top-up their student accounts.
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| − | *<font size=3>[https://library.sun.ac.za/SiteCollectionDocuments/snapscan/snapscan-registration-2025.pdf '''Download SnapScan''']</font> - press '''PREPAID''', select '''Prepaid UNIVERSITY''', enter your '''student number''' and '''amount''' for credits.
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| − | <font size=4; font color=red>
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| − | ;View your Pending Print jobs</font>
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| − | <font size=2.5>Check if your print jobs are in the Safecom print queue, ready to be released at any campus printer:'''</font>
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| − | '''Log onto: https://stbprint.sun.ac.za/safecom/'''</font>
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| − | *Click on: '''Pending print job'''
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| − | *See list of your pending print jobs.
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| − | ;Printing Cost?</font>
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| − | '''Print fees''' are available on the [https://www0.sun.ac.za/itservices/usersupport/safecom.htm '''University's IT Service catalogue.''']</font>
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| − | <font size=4>
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| − | ;Cannot print or Credits too low error?</font>
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| − | ;View your available printing credits online</font>
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| − | <font size=3>
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| − | '''Log onto SUNStudent: https://student.sun.ac.za'''</font>
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| − | <font size=2>
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| − | # On the left side of the screen select: <font size=2.5>'''Requests'''</font>
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| − | # In the opened window, click on: <font size=2.5>'''All Requests'''</font>
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| − | # In the 'All Requests' tab the '''previously raised service requests''' can be viewed in the top half of the screen.</font>
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| − | ;Printing balances under 'Reserved?</font>
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| − | '''Follow the procedures below''':
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| − | </font>
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| − | *Please report your PRINT CREDITS RESERVED or LOAD CREDITS ISSUE immediately to: '''[https://servicedesk.sun.ac.za/jira/plugins/servlet/theme/portal/6/create/63 IT HUB Service Desk]'''</font>
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| − | *You will receive an e-mail confirmation once your reserved print credits have been successfully reset and are available again on your student account.</font>
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| − | '''To prevent 'Reserved' print credits''': After tapping your student card on the printer's card reader, make sure you are LOGGED OUT before you tab at another printer to release your pending print jobs.</font>
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| − | <font size=4>
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| − | '''How do I print?'''</font>
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| − | '''Print from a computer'''</font>
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| − | *Sign-On to any network computer in the library with your SU campus Username (e.g 12345678) and Password.
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| − | *Once successfully login in, select the print function from your application.
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| − | *Select the correct printer from the list of printers, e.g,: i) '''STB_PRINT_Q01 on stbsc03.stb.sun.ac.za''' or STB_PRINT_Q01 on stbsc05.stb.sun.ac.za''
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| − | *Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''
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| − | *Press the "Print" or "OK" button to send your print job to the campus print server.
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| − | <font size=3; font color=red>'''*Check if your print jobs are in the queue ready for printing BEFORE you go to the printer:'''</font>
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| − | Log onto: https://stbprint.sun.ac.za/safecom/'''</font>
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| − | <font size=3>
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| − | '''How to release your print jobs at a printer with your Student Card'''</font>
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| − | <font size=2>
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| − | *'''TAB''' your student card on the printer card reader.</font>
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| − | *'''WAIT''' for '''your NAME to appear''' on the e printer screen once.
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| − | *Press: '''Pull Print'''
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| − | *Press: '''Print all"
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| − | *Or, select '''document/s''' and press: '''Print'''
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| − | <font size=2.5; font color=red> '''IMPORTANT''': Always SIGN OUT!</font>
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| − | Press the '''HOME''' icon and '''SIGN OUT''' before attempting to sign in to another printer. Otherwise, your '''print credits will be Reserved!'''</font>
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| − | <font size=3; font color=red>
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| − | '''If you do not have your Student Card, login manually at a printer'''</font>
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| − | <font size=2>
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| − | *Go to the nearest library SAFECOM printer.
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| − | *Press the 'home' button to active the printer screen.
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| − | *First press the '''Setting''' icon (icon on the top, far left hand side) and change the 'Local Drive' setting to ' '''Safecom''' '
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| − | *The ''''Sign in'''' screen will now appear.
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| − | *Type in your '''Username''' ''*(You must use your standard username, e.g. 1234567 - NOT your @sun.ac.za email-account credentials).''
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| − | *The 'Domain' option: '''STB'''
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| − | *Type in your '''Password'''.
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| − | *Once successfully logged in, release your documents for '''print'''</font>
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| − | <font size=4>
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| − | '''PRINTING TIPS!'''</font>
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| − | '''How to print ONE-sided'''</font>
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| − | The print setting is automatically set on TWO-sided print, for ONE-sided print:
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| − | *Select '''Print'''
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| − | *Click on '''Properties''' ''(Top left corner of the print box)''
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| − | *Click '''Finishing'''
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| − | *Untick: '''Print both sides'''
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| − | *Select '''OK'''
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| − | *Select '''OK'''</font>
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| − | '''How to print in COLOR'''</font>
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| − | The print setting is automatically set ''Grey scale''.
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| − | *Select '''Print'''
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| − | *Click on '''Properties''' ''(Top left corner of the print box)'
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| − | *Under the 'Color tab', untick ''Grey scale'' option
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| − | <font size=3>
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| − | '''Printing costs?'''</font>
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| − | The University's '''Printing fees''' is available on the [http://www0.sun.ac.za/itservices/usersupport/safecom.htm '''University's IT Service catalogue'''].</font>
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| − | '''Printing problems?'''</font>
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| − | *If you experience a problem to print a online document, '''Download''' and '''Save''' the document which you want to print on your '''own SUNstorage network space''' or to your ''Flashdisk'', and Open from the Saved location and click the '''Print''' option.
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| − | *ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
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