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| − | '''[[Student Help|< Back to the student help page >]]'''
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| − | <font size=4>
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| − | ;Request printing credits online</font>
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| − | <font size=3; font color=red>'''Students are required to manage their own printing account'''</font>
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| − | '''Log onto SUNStudent: https://student.sun.ac.za'''</font>
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| − | <font size=2>
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| − | # On the left side of the screen select: <font size=2.5>'''Requests'''</font>
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| − | # In the opened window, click on: <font size=2.5>'''All Requests'''</font>
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| − | # For a new service request, click on the <font size=2.5>'''Raise Request'''</font> button.
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| − | # In the pop-up window, click on: <font size=2.5>'''Printing Quota'''</font>
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| − | # On the '''General Request''' screen, select <font size=2.5>'''Printing Services'''</font> in the '''Request Category''' field.
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| − | # Enter an '''Amount''' for printing services and click on <font size=2.5>'''Upload & Submit'''</font>
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| − | # In the '''Documents''' screen that opens, click on: <font size=2.5>'''Save.''' A successful service request for printing will reflect on your student account.</font>
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| − | ''Note: Print fees are available on the [https://www0.sun.ac.za/itservices/usersupport/safecom.htm '''University's IT Service catalogue''']''.</font>
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| − | <font size=2.5; font color=red>'''IMPORTANT: If you cannot load credits from your student account, top up with prepaid printer credits via SnapScan'''.</font>
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| − | '''Top up print credits via SnapScan'''</font>
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| − | *[https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/overview '''SnapScan'''] is a mobile application that enables cashless payments for students to top up their credits, for printing, meals and laundry.
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| − | *Instructions to download and top up prepaid credits via SnapScan can be found [https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/how-to '''here'''].
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| − | ----
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| − | <font size=4>
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| − | ;View your available printing credits online</font>
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| − | <font size=3; font color=red>'''Students are required to manage their own printing account'''</font>
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| − | <font size=3>
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| − | '''Go to''': <font size=3>'''https://www.sun.ac.za/useradm'''</font>
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| − | <font size=2>
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| − | *'''Available amount:'''' Shows the amount that is available for print.
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| − | *<font color=red> '''Reserved amount:''' Shows the amount currently block.</font>
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| − | <font size=3; font color=red>
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| − | '''Printing balances under 'Reserved' - follow the procedures below''':</font>
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| − | # Log a service request to [https://servicedesk.sun.ac.za/jira/plugins/servlet/theme/portal/6/group/20 <font size=3>; font color=blue> '''SU ICT Service Desk''']</font> <font size=2>< choose '''Printing Assistance''' for the reset of your reserved print credits.</font>
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| − | # You will receive an e-mail confirmation that your reserved print credits have been successfully reset and are available again on your student account.</font>
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| − | '''To prevent 'Reserved' print credits''': After tapping your student card on the printer's card reader, make sure you are LOGGED OUT before you tab at another printer.</font>
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| − | ----
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| − | <font size=4>
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| − | '''How do I print?'''</font>
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| − | '''Print from a computer'''</font>
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| − | <font size=2>
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| − | *Sign-On to any network computer in the library with your SU campus Username (e.g 12345678) and Password.
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| − | *Once successfully login in, select the print function from your application.
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| − | *Select the correct printer from the list of printers, e.g,: i) '''STB_PRINT_Q01 on stbsc03.stb.sun.ac.za''' or STB_PRINT_Q01 on stbsc05.stb.sun.ac.za''
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| − | *Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''
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| − | *Press the "Print" or "OK" button to send your print job to the campus print server.
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| − | <font size=3>
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| − | '''How to release your print jobs at a printer with your Student Card'''</font>
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| − | <font size=2>
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| − | *'''TAB''' your student card on the printer card reader.</font>
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| − | *'''WAIT''' for '''your NAME to appear''' on the e printer screen once.
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| − | *Press: '''Pull Print'''
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| − | *Press: '''Print all"
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| − | *Or, select '''document/s''' and press: '''Print'''
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| − | <font size=2.5; font color=red> '''IMPORTANT''': Press the '''HOME''' icon and '''SIGN OUT''' before attempting to sign in to another printer. Otherwise, your '''print credits will be Reserved (blocked).'''</font>
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| − | <font size=3; font color=red>
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| − | '''If you do not have your Student Card, login manually at a printer'''</font>
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| − | <font size=2>
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| − | *Go to the nearest library SAFECOM printer.
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| − | *Press the 'home' button to active the printer screen.
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| − | *First press the '''Setting''' icon (icon on the top, far left hand side) and change the 'Local Drive' setting to ' '''Safecom''' '
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| − | *The ''''Sign in'''' screen will now appear.
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| − | *Type in your '''Username''' ''*(You must use your standard username, e.g. 1234567 - NOT your @sun.ac.za email-account credentials).''
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| − | *The 'Domain' option: '''STB'''
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| − | *Type in your '''Password'''.
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| − | *Once successfully logged in, release your documents for '''print'''</font>
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| − | <font size=4>
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| − | '''PRINTING TIPS!'''</font>
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| − | <font size=3>
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| − | '''How to print ONE-sided'''</font>
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| − | <font size=2>
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| − | The print setting is automatically set on TWO-sided print, for ONE-sided print:
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| − | *Select '''Print'''
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| − | *Click on '''Properties''' ''(Top left corner of the print box)''
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| − | *Click '''Finishing'''
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| − | *Untick: '''Print both sides'''
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| − | *Select '''OK'''
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| − | *Select '''OK'''</font>
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| − | <font size=3>
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| − | '''How to print in COLOR'''</font>
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| − | <font size=2>
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| − | *Select '''Print'''
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| − | *Click on '''Properties''' ''(Top left corner of the print box)'
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| − | *Under the 'Color tab', untick ''Grey scale'' option
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| − | <font size=3>
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| − | '''Printing costs?'''</font>
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| − | The University's '''Printing fees''' is available on the [http://www0.sun.ac.za/itservices/usersupport/safecom.htm '''University's IT Service catalogue'''].</font>
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| − | '''Printing problems?'''</font>
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| − | *If you experience a problem to print a online document, '''Download''' and '''Save''' the document which you want to print on your '''own sunstorage network space''' or to your ''Flashdisk'', and Open from the Saved location and click the '''Print''' option.
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| − | *ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
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