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| − | '''[[Student Help|< Back to the student help page >]]'''
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| − | <font size=4>
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| − | ;Load Printing Money
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| − | Students/Staff are required to access the [https://www.sun.ac.za/useradm '''User Administration'''] site to manage their printing account:</font>
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| − | <font size=2>
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| − | '''Students'''
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| − | * Click "Sign on" and enter your '''username''' and '''password''' when prompted.
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| − | * Choose '''Load Printing Money from Student Account'''
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| − | <font color=red>''Note: Printing requests will not be loaded immediately, but you will receive an e-mail confirmation upon activation''.</font>
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| − | '''Staff'''
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| − | * Click "Sign on" and enter your '''username''' and '''password''' when prompted.
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| − | * Choose: '''Load Printing Quotafrom Cost Centre'''
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| − | <font color=red>''Note: The print credit request will be sent to the cost center manager of your department for approval.
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| − | Funds will only be transferred to your account after approval. You will receive an email notification upon transfer approval.</font>
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| − | ;SnapScan</font>
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| − | <font size=2.5, font color=red>''If you cannot load credits via your student account, add Prepaid printer credits via SnapScan''.</font>
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| − | <font size=2>
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| − | *Using the SnapScan app is quick and effortless. It is free to use, and just requires data or wifi. Instructions to download and pay via SnapScan can be found [https://www.sun.ac.za/english/Finance/students/cashless-options/snapscan/how-to '''here'''.'']
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| − | *To add '''Prepaid printer credits''', follow these steps:
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| − | [[File:Snapscan-printcredits.png|250px]]
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| − | '''SnapScan enquiries & help is available''' [https://www.sun.ac.za/english/Finance/Pages/contact1121-8895.aspx?TermStoreId=d4aca01e-c7ae-4dc1-b7b2-54492a41081c&TermSetId=22ac9108-6b26-4639-a18a-155065b3c6fe&TermId=5b1b1164-aaa6-4dcf-980d-bf581be8b4f0 '''here'''.]
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| − | *Note: Quotas can still be topped up by paying at the cashiers at Student Fees in Admin A. Students at Tygerberg can pay at the cashiers at the Clinical Building.</font>
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| − | <font size=4>
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| − | ;View Printing Balances
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| − | <font size=3>
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| − | Students are required to access the [https://www.sun.ac.za/useradm '''User Administration'''] site to manage their printing account:
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| − | <font size=2>
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| − | * Click "Sign on" and enter your '''username''' and '''password''' when prompted.
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| − | * Choose '''View Printing Balances'''.
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| − | * '''Available''' balance: Shows the amount that is actually available for printing.
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| − | <font size=4; font color=red>
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| − | ;Reserved balances</font>
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| − | <font size=2>Shows the amount currently reserved on your student account. When you release a document for printing, the printer reserves all money balances until the document has finished printing. If for some reason the printing does not finish the balance might stay '''reserved''', resulting in a printer fault message "Credits too low".</font>
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| − | ;<font size=2; font color=red>'''IT HELP?'''</font>
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| − | <font size=2>
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| − | If your available print credits are still showing under ''' ' Reserved' ''' after successfully logging out of the safecom printer, perform the following action:
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| − | *[https://servicedesk.sun.ac.za/jira/plugins/servlet/theme/portal/13/group/46 '''Log a request to Library ICT'''] to have your reserved print credits reset.</font>
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| − | *After your reserved print credits have been successfully reset on the print system, you will receive an ICT confirming that they are once again available on your print account.
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| − | <font color=red>''Note: To prevent a reserved balance, make sure you LOGOUT before logging onto a different safecom printer''.</font>
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| − | ----
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| − | <font size=4>
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| − | '''How do I print?'''</font>
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| − | '''Print from a computer'''</font>
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| − | <font size=2>
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| − | *Sign-On to any network computer in the library with your SU campus Username (e.g 12345678) and Password.
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| − | *Once successfully login in, select the print function from your application.
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| − | *Select the correct printer from the list of printers, e.g,: i) '''STB_PRINT_Q01 on stbsc03.stb.sun.ac.za''' or STB_PRINT_Q01 on stbsc05.stb.sun.ac.za''
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| − | *Ensure the proper print options (double-sided or one-sided) are selected for your print job. ''(The default setting on print server is double-sided).''
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| − | *Press the "Print" or "OK" button to send your print job to the campus print server.
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| − | <font size=3>
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| − | '''How to release your print jobs at a printer with your Student Card'''</font>
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| − | <font size=2>
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| − | *To release your print job for printing, go to the nearest Safecom printer and '''LOGIN''' (tap your SU Student Card)..</font?
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| − | *Your network username will appear on the printer screen once you have successfully logged into the print server.
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| − | *On the print screen, select '''Pull Print''' OR pick a specific '''Print Job''' to be printed.
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| − | *<font size=3; font color=red> IMPORTANT: Once you logged onto any Safecom printer, make sure to LOGOUT to prevent 'Reserved credits' block ''(resulting in 'Credits too low' fault message)''.</font>
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| − | <font size=3; font color=red>
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| − | '''If you do not have your Student Card, login manually at a printer'''</font>
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| − | <font size=2>
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| − | *Go to the nearest library SAFECOM printer.
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| − | *Press the 'home' button to active the printer screen.
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| − | *First press the '''Setting''' icon (icon on the top, far left hand side) and change the 'Local Drive' setting to ' '''Safecom''' '
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| − | *The ''''Sign in'''' screen will now appear.
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| − | *Type in your '''Username''' ''*(You must use your standard username, e.g. 1234567 - NOT your @sun.ac.za email-account credentials).''
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| − | *The 'Domain' option: '''STB'''
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| − | *Type in your '''Password'''.
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| − | *Once successfully logged in, release your documents for '''print'''
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| − | </font>
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| − | ----
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| − | <font size=4>
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| − | '''PRINTING TIPS!'''</font>
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| − | '''How to print ONE sided'''</font>
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| − | <font size=2>
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| − | *Select '''Print'''
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| − | *Click on '''Properties''' ''(Top left corner of the print box)''
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| − | *Click '''Finishing'''
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| − | *Untick: '''Print both sides'''
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| − | *Select '''OK'''
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| − | *Select '''OK'''</font>
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| − | <font size=3>
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| − | '''How to print in COLOR'''</font>
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| − | <font size=2>
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| − | *Select '''Print'''
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| − | *Click on '''Properties''' ''(Top left corner of the print box)'
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| − | *Under the 'Color tab', untick ''Grey scale'' option
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| − | <font size=3>
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| − | '''Printing costs?'''</font>
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| − | The University's '''Printing fees''' may change though out the year. It is updated and available on [http://www0.sun.ac.za/itservices/usersupport/safecom.htm the '''University's IT Service catalogue'''].</font>
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| − | <font size=3>
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| − | '''Printing problems?'''</font>
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| − | *If you experience a problem to print a online document, '''Download''' and '''Save''' the document which you want to print on your '''own sunstorage network space''' or to your ''Flashdisk'', and Open from the Saved location and click the '''Print''' option.
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| − | *ALWAYS do a '''Print, Preview''' (and check for any ''Page-breaks'' which can resulted in blank print pages) before you press '''Print.'''
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